Frequently Asked Questions
Get answers to frequently asked questions about what to expect during your telehealth appointment, and details about our medications and program.
About orderlymeds
How do I know this is a legit company?
You can also visit legitscript.com for proof of our legitimacy. The certification process takes six months, and their proprietary badge is proudly displayed at the bottom of our website.
How do I know this is a reputable company?
How does OrderlyMeds save me time and money?
How is this different from a regular doctor's office visit?
Is OrderlyMeds a subscription service?
Does OrderlyMeds provide any mental health support?
Does OrderlyMeds provide any fitness and nutrition support?
For full information on our fitness and nutrition partnerships, view our Partnerships page.
Telehealth
How do I have a consultation with one of your medical providers?
Who are the OrderlyMeds medical providers? Are they licensed?
How quickly is treatment prescribed?
Do you have licensed providers in my state?
Can I talk to a doctor via phone call or video?
Cost and pricing
How much does it cost?
Our Compounded Tirzepatide injections are available for as little as $266 per month when purchased as a 3 month starter program ($798 total for 3 months), or $399 per month when purchased month to month.
Our Compounded Semaglutide tablets are $324 a month for 30 pills, and are available to purchase month to month.
We also offer brand name medications, with our month to month Wegovy® priced at $1,839 per month, and our month to month Zepbound® priced at $1,498 per month.
All strengths for each medication are priced the same, with no hidden costs or membership fees.
What's included in the price?
Are there any membership fees? What are the hidden costs?
Do you accept CareCredit® cards?
Does the price increase with the dose?
Can I use my HSA/FSA card?
Do you accept insurance?
Do you offer payment plans?
Can I purchase multiple vials at a time?
Our Semaglutide starter program comes with one vial, with 4 doses each of .25mg, .5mg, and 1mg to get you started on your weight loss journey. It is priced at $498 total for 3 months ($166 per month).
Our Tirzepatide starter program comes with one vial, with 4 doses each of 2.5mg, 5mg, and 7.5mg to get you started on your weight loss journey. It is priced at $798 total for 3 months ($266 per month).
Do you accept payments from mobile wallets like Apple Pay, Google Pay or Venmo?
Why do I have to pay before I'm approved/the medication is shipped?
Do I need to pay extra for the syringes and alcohol prep pads?
Do you price match?
How do I qualify for the Subsidized Medication Program?
Orders and shipping
How long does it take to ship?
Can you expedite my order?
What is OrderlyMed's refund policy?
How long does the refund process take?
Can I cancel my OrderlyMeds order?
If I cancel my subscription, do I still have a chance to place an order in the future?
Can you ship multiple months of medication?
Can I request to expedite my shipment?
Can you send me replacement syringes if ever I accidentally lose or damage the ones that I have?
How do I make a claim for lost packages?
How long until I receive my order?
Can I ask for medication refill earlier than check-in date?
How do I track my prescription once it has left the pharmacy?
My order arrived and the ice packs were warm/ My order was delayed and it's extremely hot outside/ My order has been sitting outside for xx amount of hours/days… is it safe to use?
Why didn't my order ship with ice packs? Is it safe to use?
Pharmacies
What pharmacies does OrderlyMeds use to compound their medications?
Are OrderlyMeds pharmacies 503A or 503B designated? How are OrderlyMed's pharmacies regulated?
Can I choose which pharmacy my medications come from?
Weight loss program
What weight loss medications does OrderlyMeds offer?
What is included in your weight loss program?
How do I sign up?
Who is eligible for compounded semaglutide or tirzepatide with OrderlyMeds?
- You must be 18 years old or older
- Have a BMI greater than 27
- Are not pregnant
- Do not have certain medical conditions (i.e. thyroid cancer or hyperthyroidism, gastroparesis, pancreatic cancer or pancreatitis, MEN2 syndrome, or inflammatory bowel disease).
This is not a complete list of qualifying requirements. As a part of our process, you will need to complete an online health screening with our telehealth providers to ultimately determine whether you are eligible to be prescribed compounded semaglutide or tirzepatide medications.
How do refills work?
When will I hear from the doctor?
Are lab/bloodwork needed to start with OrderlyMeds?
What is a GLP-1 medication? How does it work?
We offer compounded Semaglutide and Tirzepatide, both given as a once-weekly injection with a tiny insulin syringe. For those who have a fear of needles, we also offer a once daily oral tablet option of Semaglutide.
What are compounded GLP-1 medications?
With OrderlyMeds, you can trust that our GLP-1 medication is made from its base form, not the salt form. Our compounding pharmacies adhere to USP standards and federal guidelines, and we thoroughly vet each pharmacy for accreditations, licenses, and manufacturing processes.
Why do some patients need compounded drugs?
How much weight can I lose on these medications?
How long does it take to see results?
Is the compound as effective as the brand medications?
Why do I have to pay before I'm approved/the medication is shipped?
Important safety information
Your safety is our first priority. Learn more about key GLP-1 medication details, side effects, and other important info about your treatment.
Looking for something else?
Didn't find what you're looking for? Call, text or email our Customer Support team to get the answers you need to any questions you might have.
Get started on your weight loss journey
Answer a few quick questions about yourself and get a recommendation for a medication that can help you reach your weight loss goals.
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