Frequently Asked Questions
Get answers to frequently asked questions about what to expect during your telehealth appointment, and details about our medications and program.
Orders and shipping
How long does it take to ship?
Your prescription will be approved within 24-48 hours, and the pharmacy will process and ship it within 2-3 days. We will email you the tracking information as soon as it becomes available. You can expect to receive your medication within 8-10 business days of signing up, with tracking details provided once your order has shipped. We recommend downloading the FedEx Delivery Manager app to get real-time updates on your order once the pharmacy generates the shipping label.
Can you expedite my order?
No, we cannot expedite orders at this time.
What is OrderlyMed's refund policy?
When you sign up, you can cancel anytime before the doctor finalizes your prescription. Once your prescription is written after your medical consultation, cancellation is no longer possible. If you're denied a prescription, don't worry—we'll fully refund your payment!
How long does the refund process take?
Refunds may take 3-5 business days to appear in your bank account, depending on your bank's processing times. Unfortunately, this is something beyond our control at OrderlyMeds. Thank you for your understanding!
Can I cancel my OrderlyMeds order?
When you sign up, you can cancel any time before the doctor finalizes your prescription, unless you’ve selected a multi-month plan. Our standard sign-up process includes month-to-month plans as well as multi-month options. If you have any questions, feel free to reach out!
If I cancel my subscription, do I still have a chance to place an order in the future?
Of course! If you cancel your subscription, you’re welcome to order with us again in the future. Just reach out to our customer service team when you’re ready!
Can you ship multiple months of medication?
Great news, you have now an option to purchase 2 months’ supply of compounded tirzepatide. This option is not yet available for compounded semaglutide.
Can I request to expedite my shipment?
Unfortunately, no. Each pharmacy has different processing times, and we can’t guarantee that they can expedite your order. Thank you for your understanding!
Can you send me replacement syringes if ever I accidentally lose or damage the ones that I have?
If you need extra syringes or accidentally damage the ones from the pharmacy, we recommend visiting your local pharmacy or ordering more online.
How do I make a claim for lost packages?
Please report a lost or stolen package through the FedEx portal, and they’ll provide you with a claim ID. Once you have the claim ID, just send it to us, and we can pass it along to the pharmacy to verify and arrange for a replacement.
How long until I receive my order?
We strive to be as transparent as possible throughout the entire process, including before payment. You can expect your shipment to arrive in about 8-10 business days (though we often do a little better than that)!
Can I ask for medication refill earlier than the check-in date?
You can check in earlier or later than your scheduled date! Our system will send you a reminder 15 days before your actual check-in date.
How do I track my prescription once it has left the pharmacy?
We will provide tracking details once the pharmacy shares them with us. For real-time updates, we recommend downloading the FedEx Delivery Manager app to receive notifications as soon as the pharmacy generates the shipping label.
My order arrived and the ice packs were warm/ My order was delayed and it's extremely hot outside/ My order has been sitting outside for xx number of hours/days… is it safe to use?
Yes! Our pharmacies have confirmed that compunded semaglutide and tirzepatide can withstand temperatures of up to 212 degrees Fahrenheit for up to 3 days. Keep in mind, that three day period begins after your ice packs have melted, which can take a couple of days.
Why didn't my order ship with ice packs? Is it safe to use?
Semaglutide from AnazaoHealth is compounded to be stored at room temperature, so they do not ship their medication with ice packs. Rest assured, it is completely safe to use!
Important safety information
Your safety is our first priority. Learn more about key GLP-1 medication details, side effects, and other important info about your treatment.
Looking for something else?
Didn't find what you're looking for? Call, text or email our Customer Support team to get the answers you need to any questions you might have.
Get started on your weight loss journey
Answer a few quick questions about yourself and get a recommendation for a medication that can help you reach your weight loss goals.
Check Eligibility